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Malaysia Airports works with airlines to reassign check-in counters

TheEdge Mon, Aug 05, 2019 11:04pm - 10 months ago

KUALA LUMPUR (Aug 5): Malaysia Airports Holdings Bhd is currently working with nine airline partners to redistribute two rows of check-in counters (CIC) and relocate several self check-in kiosks at the main terminal of KL International Airport.

These airlines are Malaysia Airlines (MH), Malindo Air (OD), Thai Smile (WE), Vietnam Airlines (VN), Pakistan Airlines (PK), Royal Jordanian (RJ), Cathay Dragon (KA), Philippines Airlines (PR) and Bangkok Airways (PG).

In a statement issued by Malaysia Airports Holdings Bhd (MAHB) today, the airport operator said it aims to achieve an equal distribution of passenger flow at all CIC rows, during peak periods.  

Starting from Aug 7, all MH passengers flying economy class to international destinations will have to proceed to check in at row H.

Airlines that are currently operating at row H — i.e. WE, VN, PK, RJ, KA, PR and PG — will move to row C; and OD will move to row F.

With the new reassigned CIC rows, MAHB hopes to achieve an equal distribution of passengers at all rows that will significantly reduce the current flow by at least 50%.

The initiative will also encourage more passengers to use the self check-in kiosks, for a more seamless travel experience.

A total of 24 kiosks will be relocated to the front of CIC island G/F until L/M. — Bernama

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