KUALA LUMPUR: Syarikat Takaful Malaysia Keluarga Bhd
(Takaful Malaysia) will align itself with the digitalisation trend in the financial services industry with the newly launched Kaotim, a new digital platform and brand managed by Takaful Malaysia.
Takaful Malaysia group chief executive officer (CEO) Nor Azman Zainal said looking at the insurance and takaful industry on the whole, there were some gaps in the market such as offering more cost-effective medical coverage plans to the public.
“Firstly, it pertains to service delivery, focusing on the need for faster, simplified solutions, aiming for a simpler version of takaful to provide better customer experience.
“Secondly, it concerns capacity in fulfilling the needs of the market as things are becoming increasingly expensive these days.
...