KUALA LUMPUR (Feb 23): Malayan Banking Bhd (KL:MAYBANK) has appointed Chua Bee Geok as its new group chief operations officer (GCOO), effective April 1, 2026.

Chua, 53, will take over from Alan Lau Chee Kheong, who has been serving as GCOO since April 1, 2023, and is retiring after a 43-year career with the banking group.

In a statement on Monday, Maybank said Chua will oversee operations across trade, treasury and payments, with a mandate to strengthen end-to-end customer experience and support the group’s growth in wealth, payments, transaction banking, and corporate and investment banking.

She will report to the president and group chief executive officer Datuk Seri Khairussaleh Ramli, and will be a member of the group executive committee.

According to Maybank, Chua has more than 25 years of banking experience, including a decade with the banking group, during which she led several complex transformation and resilience-building programmes across the group.

This includes end-to-end transformation under the M25+ strategic plan and a multi-country initiative to roll out a fully digital trade solution across Malaysia, Singapore and Indonesia that improved customer experience and processing efficiency.

Khairussaleh said the appointment reflects the strength of Maybank’s internal succession planning framework.

“[Chua]’s diverse experience will be vital in strengthening our operations group-wide, in line with our ROAR30 strategy,” he said. “She will continue to steer the transformation of Malaysian branch operations and customer due diligence for Maybank, while overseeing the relocation to our new headquarters.”

Khairussaleh also expressed appreciation for Lau’s contributions throughout his long tenure with the group.

“Through his impactful leadership, [Lau] steered critical strategic initiatives that strengthened operational resilience and enhanced service standards, and supported the bank’s growth ambitions,” he said. “Under his stewardship, group operations achieved meaningful improvements in reliability, customer experience, and cost efficiency enterprise-wide.”

At 3.31pm on Monday, shares of Maybank were trading down four sen or 0.33% at RM12.18, with a market capitalisation of RM147.15 billion.

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